FAQs
1. Do you offer Free Shipping?
Yes, we do.
We offer Free International Shipping for orders over $69.
2. Do you ship internationally?
Yes, we are proud to say that we ship worldwide!
3. What materials is your jewelery made of?
Our products are made of Sterling Silver 925 Plated 18K Gold. High quality.
4. Are your products waterproof?
We would highly recommend you to take care of your jewelry and not to wear them in water or expose them to chemicals to preserve the shine.
5. Can I cancel or change my orders?
Yes, you can. Please send your request to ttyyjewelry@gmail.com
Kindly note that as our team works hard to get your order dispatched as quickly as possible, we may not be able to cancel your order upon request.
6. Can I retail your products?
We're so glad to hear you're considering retailing TTYY Jewelry! We don't have retail store now and will open later.
Please reach out at
ttyyjewelry@gmail.com for more details.
7. What payment methods do you accept?
PayPal
Simply click the PayPal option during checkout where you will be asked to log into your PayPal account. Once the order is completed, you will be redirected to the TTYY Jewelry site.
8. How do I contact Customer Service?
You can contact us via the CONTACT US Page. Alternatively, leave us a message on the Messenger live chat (bottom left corner) and we will get back to you within the day.
Or email us ttyyjewelry@gmail.com and we will get back to you within 24 hours.